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Cancellations & Returns
You can return all items bought from The Bathroom Supply within 20 days from ship date when it leaves our warehouse.
To
qualify, simply initiate the return within 20 days from the ship date
and ensure that the item is in its original condition (including:
packaging, manuals, accessories, original crate, etc.). We must receive
your item back within 30 days of when we originally shipped it to you.
Please allow us 3 - 5 days from the time we receive the return to
process your refund.
Due to the high risk of damage when shipped
back to our location, you must package the product the same way you
received it including any shrink wrap, tape and form. This will help
prevent damages back to us. Damaged packages shipped back to us due to
poor packaging may result with a restocking fee of up to 25%.
For
your protection, we suggest all returns be sent back by a traceable
carrier. The customer must pay all costs related to original shipping
and return shipping even if shipping was free. After receiving and
inspecting the returned merchandise, we will reimburse your credit card
for the purchase price of the item, less the original shipping fee,
return shipping fee, and less a restocking fee of 15%. A restocking fee
of up to 25% will be applied if not returned in good faith (used
products, not packaged properly, etc).
For refunds on purchases
made with a credit card, we will issue a credit to the same credit card
used to make the purchase. If you paid using check, the refund will be
applied to using a company check.
It is the customers
responsibility to check if these units will comply with their state and
county codes. If you will be receiving an inspection by a county
inspector, please ask them what they require. If you do require an
inspection, we recommend the Ameristeam units as they are compliant
with ETL(UL) listings. WMK also comply with ETL (UL) marks in most
states. If a customer purchases any steam shower unit or bathtub and it
does not pass inspection, we allow returns with the following
conditions below. You will be able to return the unit for purchase
price of unit, less the original shipping fee, return shipping fee, and
less a restocking fee of 15% if in original packaging. If the shower
unit or bathtub was opened, or opened and assembled, a 25% restocking
fee will apply.
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