Cancellations & Returns
You can return all items purchased from TheBathroomSupply.com within 20 days from ship date when it leaves our warehouse if units are brand new and uninstalled.
To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund.
Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result with a restocking fee of up to 25%.
For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%. A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, damaged products, etc).
For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.
It is the customers' responsibility to check if these units will comply with their state, county or city codes. If you will be receiving an inspection by a county / city inspector, please ask them what they require. If you do require an inspection, we recommend the Ariel Platinum or AmeriSteam units as they are compliant with ETL (UL) listings. WMK also comply with ETL (UL) marks in most states. If a customer purchases any steam shower unit or bathtub that does not pass inspection, we allow returns with the following conditions below. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if in original packaging. If the shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.
Upon receiving your item it is important that you open all packaging and check that items are present and not damaged. Any damage must be reported to TheBathroomSupply.com within 72 hours of delivery. Any damage that has been caused by transit of goods must be noted upon the carrier's delivery note. Carriers require that you sign for all items being in good condition upon delivery. It is important that somebody is present to receive and check the items for damage on the day of delivery.
If your order is not in stock, then a member of our sales team will contact you and give you a revised delivery date. At this point you have the option to withdraw the order if you are unable to wait for the item.
All parts include a 60 month guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our tech department, who will arrange for a spare part to be delivered to you. Please note, TheBathroomSupply.com recommends that a trained engineer fit the spare part. TheBathroomSupply.com cannot accept any liability regarding the installation of spare parts. Your statutory rights are not affected.
If any part of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms and Conditions, which will continue to be valid and enforceable.