About The The Bathroom Supply
Based in Southern California, The Bathroom Supply is the source for all your bathroom needs. Our specialties are luxury steam showers and whirlpool bathtubs. Our main priority is to offer all our products at the lowest prices in the market. Guaranteed!
You can expect us to:
• Never ship you a repackaged product. If a product comes back to us for any reason, we don’t ship it to someone else. You deserve 100% top quality, 100% of the time.
• Never ship you a defective product. We only purchase manufacturer’s firsts. If you every do receive a damaged or defective product, we will replace it at no cost to you.
• Always ship you genuine brand name products with original labels attached. We don’t sell cheap imitations.
• Aim for 100% customer satisfactions, 100% of the time. We have over 2,000+ happy customers who will confirm that you can’t go wrong with The Bathroom Supply. We know that shopping online has its risks, so we have focused on making sure that everything we do makes your shopping experience as low risk as possible.
Why buy from us?
1. IN STOCK!
2. 100% Satisfaction Guarantee
3. 110% Guaranteed Price Match
4. Safe Ordering
5. No Sales Tax
We work with the largest inventory of steam showers in the United States. Our goal is to be your one stop shop for all steam shower products. We offer a wide array of brands that will suit your bathroom remodeling needs.
Our facility stocks all the top models and brands. If it is not in stock, we guarantee that it will be available within 4 weeks from the time of purchase. We have shipments every week to consistently fulfill orders and that is one aspect we pride ourselves with. Other sellers will not stock these units ready for shipmen; they will place a special order at time of each purchase, making your availability anywhere from 8-12 weeks for delivery.
Please speak with a sales representative today for any questions. We look forward to speaking with you soon!
100% Satisfaction Guarantee!
Your satisfaction is our goal. Over 2,000+ happy shoppers can’t be wrong! We go to great lengths to ensure you get the specialty product that’s just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we’ll do everything we can to give you risk-free access to products we truly think you’ll enjoy. We offer the following 100% Satisfaction Guarantee:
• 100% refund on product purchase price less the shipping (Customer is responsible for actual shipping cost to and from both destinations)
• Offer valid for 30 days after delivery
What do you have to do to take advantage of this offer?
• Your specialty product must be requested in ‘new’ or ‘like-new’ condition
• Your return must be requested by phone at (877) Add-A-Bath (details below)
• You pay delivery and return shipping costs (we can schedule pickup at your request)
Note that some items are sold with promotional Free Shipping programs. You will be responsible for the actual delivery and return shipping fees incurred to transport your specialty product.
Returns & Exchanges
We do everything we can to make ordering online simple. And that includes returns. However, there is a 15% restocking fee. Simply call our Customer Service staff at (877) Add-A-Bath, Mon.-Fri. (8am to 5pm, PST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.
As soon as your return is received and verified to be in new or like-new condition, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. If this fails, we will issue a manual check to your billing address. However, customer is responsible for shipping back and from fees.
All specialty products The Bathroom Supply sells are brand-new. Each item in our store comes with the original Manufacturer’s Warranty; this information is clearly posted next to the item on the product page.
110% Guaranteed Price Match!
Are you tired of settling for uninformed salespeople, poor customer service, and insufficient product information in your quest to find the best available price? You don’t have to settle anymore. Our exclusive 110% Guaranteed Price Match ensures you the lowest delivered price with the highest standards of professional service.
Taking advantage of our 110% Guaranteed Price Match is easy:
1. If you think you’ve found the same specialty product offered at a lower delivered price, please call our Sales team at (877) Add-A-Bath, Mon.-Fri. (6am to 8pm, PST) and Sat.-Sun. and holidays (8am to 5pm, PST), and say that you’d like to report a Price Match.
2. We’ll ask you for the competing store’s name and the exact location of the advertised item to verify the price and that the item is new, in stock, and includes the manufacturer’s warranty.
3. Once we’ve verified the competitor’s pricing, we will match the lower price, subtract 10% of the difference between prices, and process your order. If we offer a product for $1,000, and you find it for $900 somewhere else, you’ll pay $890 with our 110% Guaranteed Price Match.
If you find a lower delivered price after you’ve purchased a specialty product from us, you’ll still reap the benefits. We will honor our 110% Guaranteed Price Match for up to 10 days after your purchase by giving you an in-store credit for 110% of the difference in price.
Our 110% Guaranteed Price Match is valid when the named competitor is an authorized dealer of the product and is selling a non-auction, new, in-stock, warranted item at or above the manufacturer's wholesale cost plus our standard order processing cost of 10%. Delivered price is calculated by adding the base item price plus shipping, handling, taxes and any other charges. This offer may not be used in combination with any other financing or promotional offers. The Bathroom Supply reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified.
We hold the security of your personal information paramount because we believe you should have complete peace of mind throughout your shopping experience. If you have any concerns about ordering online, don’t hesitate to call (877) Add-A-Bath Mon.-Fri. (6am to 8pm, PST) and Sat.-Sun and holidays (8am to 5pm, PST).
Measures of Security
We use 128-bit SSL, the highest commercially available encryption standard in the world. Upon adding items to your shopping cart, you will see that the URL in your browser’s address bar will begin with https… and a lock icon should appear in your browser’s status bar. This indicates that you are on our secure server, where all data is encrypted. To further enhance security, we use your Signature Panel Code when you order by credit card.
Best Business Practices
We’re a long-standing member of national and regional consumer-advocacy groups, and we know the importance of being a fair and honest retailer. From our generous return policy and dedicated customer-support hotline to our iron-clad data security policies and reliable shipment tracking, we offer the shopping experience you should expect from a traditional specialty retailer.
No Sales Tax
We charge no tax to orders shipped outside of California. The price you see in your shipping cart is what you’ll pay – no surprises.
The Bathroom Supply is committed to a clear and straightforward shopping experience. We don’t bury shipping surcharges, hide handling fees, or shock you with post-order taxes.